On demand business help: Chat 247 by nearshoreagents.com

**lars1312** · 05-25-2007, 08:13 AM

What is Chat 24/7?

Chat 247 services offers live operators to answer chats that we receive directly from your website during the hours you determine, or you can completely outsource it to us and we handle everything, using tailored scripts and our FAQ's database (or yours) to provide the highest level of service possible. We offer pre-sales (lead capture), customer service and technical support plans.

How does the service work ?

We offer 24/7 Chat support in English and/or Spanish. Your chats, from your website are forwarded to our agents who assist your customers. Our live operators answer the chats using a custom window with your logo and/or company name and a custom script and FAQ database tailored to your company's services. Once a chat is completed you instantly receive a transcript of the chat, enabling you to control the quality of the service and contact the potential or existing client if necessary. We offer pre-sales (lead capture), customer service, and technical support plans.

**tarheit** · 05-25-2007, 08:30 AM

Is is staffed by licensed agents? We always have licensed agents answer the phone if at all possible because there are many things they can't answer and we find you loose some potential clients if you have to have another person call them back just to answer a simple question.

-Tim

**lars1312** · 05-25-2007, 08:44 AM

Tim,

Chat 247 is maked to capture leads, we will capture the information you require and after the chat is done a transcript is sent real time to your e-mail, this is a hot and potential lead.

We have been working with the Realty and Mortgage business for the past 6 months and they have increased there business up to 60%, converting visitor on there web-site to potential clients.

Please check out our website or contact me directly for more information.

Lars B Christiansen
Account Manager

Originally Posted by tarheit

Is is staffed by licensed agents? We always have licensed agents answer the phone if at all possible because there are many things they can't answer and we find you loose some potential clients if you have to have another person call them back just to answer a simple question.

-Tim