Thread: Question for Agents

Return Phone Calls!!!!
Respectful to Clients
Acually Close On Time

Thats about it.

I would agree with the above statement, but expand on it. In approaching a realtor, make sure that you know the process like the back of you hand. If they see you have the knowledge, then they might use you as an information source first. If you are able to be available to answer any question they throw at you, then they start to feel comfortable.

Second, know your competition. What are you providing other than service that makes you better.

Third, return calls to agents...or clients they recommend ASAP. Also, be proactive in the loan process. Call them as much necessary so they know you are on top of their application. Don't wait for them to call and ask how things are going. From the day they contact you to the day they close, they are your number 1 priority every day.

Just my two cents.

I will second that... I am working with a lender that has closed 9 loans with me in the last six months on time or early... I quit referring to another that closed more loans late than not...

Here is what some of my buyers look for

prompt returned calls
multiple programs to choose from
less stress

Thanks for all of the comments guys, I appreciate the help in getting a better understanding of what people are looking for. You all have great advice and I will definitely keep these things in mind with my approach.

Answer or return calls promptly on the weekend. I know quite a few lenders who don't answer on the weekend. This is crazy. The weekend is when REALTORS show property and sit open houses!
The lender I refer quite a bit of my business to almost always answers.
And what they said above too!

I've come to realize that the weekend is a very important time to answer the phone. Which my phone is always open for. I mean, that is why I give out my cell phone number. I learned that trick from my last job when I basically took a deal right out from under someone because I answered on a Sunday and talked to the clients for 20 minutes. Thank you for the advice!

Even though I absolutely love my loan officer, I still give my clients 3 to choose from. I've recently had to find 2 more as the 2 I had didn't keep me happy enough to keep them on my short list.

Of course, I point clients to my favorite guy and tell them why. I never have to call him, he calls me first with updates. His company is quick and efficient. Even when not necessary, they've had first-time buyers ready to close 10 days after loan app.

He returns client phone calls promptly - well, there's nothing bad to say about him. He's been in the business for a long time and I know he's very successful. Yet he keeps up with his work like he was brand new & still trying to impress us. I've never worked with any other loan officer that came close to the service he provides.

I too have a loan officer like that... and struggle to find others. Communication is key in all aspects of service, after all we are all service providers with a lot of competition.

If you can profect the contact you will be very successful... my favorite lender sends me an email update once a week and always calls upon anything new.

Its amazing to me that basically realtors want 3 very simple things from a lendor yet we have such a hard time finding good ones. I also have one prefered lendor but for legal reasons i always give at least 3 names yet stear my clients to my prefered one. I also regularly delete lendors from my list of 3 for poor preformance ect. So basically i just wanted to reiterate what everyone has already said.

ANWSER YOUR PHONE
CLOSE LOANS ON TIME (or have a dang good reason)
Be Professional

Do that and you will be a very sucessful loan officer.