Thread: working with the right mortgage professional

Originally Posted by promortplanner

I'm afraid in some cases this can be the norm for some realtors and mortgage pros. After years of working in this business I've developed the "2hour rule". If I send you a client or call you regarding some business related issue that came from a referral partner and you don't call me back within 2 hours - I won't do business with you. I have found in too many cases that if you can't call me back within this timeframe -most likely you won't call me back when something pops up in the 11th hour and the borrower is distressed. Usually an agent that calls back within the 2 hours - is on there game. Plain and simple!! They hustle for there clients and hustle for their referral partners.

My advice - send your clients somewhere else. If you can't get service now - chances are you won't get it later.

Again, I'm not in the practice of offering my services to anyone who I don't feel I've earned the business from. If it's time sensetive and I'm licensed in that state - I can flag for a rush and get things wrapped up quickly for you. If not, I can certainly give you sound advice and direction to help you end up with the right lender. Let me know I'm always here to help. Good luck!!!

Just one thought - make sure you leave the message on the phone most often checked. For example - my voice mail at work says... if this message is time sensitive or you want your call returned before the end of the day please call my cell phone. Checking my voice mail at the office is often not done as frequently as my cell phone. Just my 2 cents worth

If they are not getting back to your referrals that same day, then find someone else. Simple as that. Refrerrals are gold in this industry, and when giving them, you should be given the respect and courtesy of a same day call back. You should not settle for anything less. That referral is counting on you for direction and are giving you their trust, and that trust cannot be taken lightly! This is just a glimpse of what it will be like to work with that person. Better to learn that at the beginning, then to have to learn it through a botched closing.

I just wanted to add on what others have reiterated. Communication is key. Even in a under promise and over deliver situation - so much is helped and problems avoided when their is good communication and follow up.

I read a report in the beginning of my career that said Mortgage originators have the highest level of call reluctance of any industry. I decided at that point I would never end the day with calls in my voicemail or important emails not answered.

Communication is so important to me that I purchased an automated loan status system that calls, emails and/or faxes a complete list of outstanding items every couple of days to everybody who needs the info (realtors, buyers, and sellers)

On top of that I make sure that I over estimate closing costs (nothing is worse than coming to closing and finding you need extra money) I provide a written guarantee that rates and fees won't change because I need more money that month. I also work with realtors to make sure I do whatever it takes to make the deal happen (Since i only charge a flat fee I have the ability to contribute up to 2% towards closing costs to help the buyer get into the house)

Thanks
Danny