New Generation of Real Estate Part 27: Agent demands we do her work for her client!

[realestatefla1]

Yesterday, we received a call from an agent from another company. She had a client who was looking at our web site and wanted to get the MLS numbers for her client. No problem, I ask her where we can email her our list of Rentals.I always like to make sure our listings are shown!
She "Thanks Me" for our assistance and I figure we did our good deed for the day! Not quite!
Our office manager receives a call 10 minutes later from the same agent. She explains she`s in a bind and needs us to make showing instructions for her on our properties as well as a few others from several other companies. My office manger tells this young lady that we can make showing instructions for our listings only, we don`t make showing instructions for agents not affiliated with our company. This agent is persistent and is tying up our office managers time as she`s attempting to be polite to this new agent!She demands to speak to me.
The conversation is as follows:
Persistent Agent: I need a favor from your and your company. I have 5 rentals that we`re showing of your listings and I have another 4 which are from different Real Estate offices. Why can`t you people assist me ? Isn`t that what we as Realtors are supposed to do?
Me: Our office manager told you that we`ll make appointments for you on our listings only! You work for a leading Real Estate office why isn`t someone helping you? We don`t have the time to help agents make showing instructions with different companies,it doesn`t make sense.
Persistent Agent: Our office is very,very busy. They don`t help agents,it`s supposed to be our job. I figure that since you`re being so helpful your company will assist me instead. After all, you want me to show your property,right?
Me: You work for a "national company", I suggest that you call your Broker and have them help you. We`re not able to comply with your request, we`re very sorry!
Persistent Agent: My Broker is never around, they`re busy going to meetings. We`re a huge office and my Broker has taught us to get help from others, that`s just common courtesy in our profession!
Me: Let me get this straight,"You`re Broker is never around" and I need to do your work? Is that right?
Persistent Agent: I will never show any of your listings again!

With that she abruptly hangs up the telephone on me! I must admit that could quite possibly qualify as the "Caller of the Year"..
Her Broker is too busy to properly train her, and it`s my job to do her work! I can only wonder how long this agent will survive with her "National Real Estate office".....

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[FlaGal]

This really happened?

I would suggest not to put the blame on "National Real Estate Offices" so easily. Each office, including yours, is only as good as its agents. How a company trains their agents is important, however in the end it ALWAYS boils down to the agent.
To answer your retorical question at the end of your post: The agent might not survive, the "National Real Estate Office" will for sure!

[La Jolla Real Estate]

That's too funny.

Why didn't you just give her your lockbox key, set up the appts, lend her your car (after a nice detailing) and right up the contract for her? Come on, where is your spirit of cooperation?:)

But really, as a broker I would want to be made aware of this and a polite email certainly isn't out of order.

[Kep]

That's too funny.

Why didn't you just give her your lockbox key, set up the appts, lend her your car (after a nice detailing) and right up the contract for her? Come on, where is your spirit of cooperation?

I'll never understand why he wouldn't assist me. I wasn't asking for much and I planned on asking for his car which I would have detailed for him. I needed his cell phone, laptop and printer but since I couldn't get any where with him I didn't even bother asking.

Well I am caught in a bind again. I have a listing presentation but my dog needs to go for a walk so I can't make it. Can you take care of this for me?

[builderscut.com]

I would of told her to take a hike right from the start...I'm glad I don't answer the phones any more..I stopped doing that years ago






(http://www.builderscut.com)

[Cedar City Utah Realtor]

Those agents are easy to deal with. Just tell them to take a hike as they wont last long in a slower market anyways.

[terrygar]

Too much of a hussle, if you ask me.